In Chile, since 2007, the treatment of people with major burns is protected by the Explicit Health Guarantees Law, which guarantees access, opportunity, and financing to public and private providers that offer treatment compliance and follow-up. This includes the Emergency Hospital of Public Assistance, located in Santiago, the main National Reference Center for the management of burns in adults throughout the national territory. To favor the counter-referral of severely burned patients after their care at the National Reference Center Emergency Hospital of Public Assistance, a follow-up process has been designed during all in-hospital rehabilitation phases. This has been named the Rehabilitation Case Management model, with the additional emergence of the rehabilitation case manager.
KEY WORDS: Burn care, Case manager, Rehabilitation
In recent decades, a decrease in mortality from burns has been observed worldwide,1 mainly as a result of advances in the general management of critical care and the development of specialized burn care teams.2 However, the subsequent sequelae can deteriorate the quality of life of patients for months, years, and/or permanently,3 making the care of patients with severe burns complex and requiring a specialized team that attends to the multiple needs of the patient and the immediate environment, starting from the burn injury to years later.4,5
The management of burn patients has evolved6 since the first formal records included in the Ebers papyrus (1500 BC),7 with some paradigmatic changes (early excision and work from Douglas Jackson8 in the 1960s, from Zora Janzekovic in Yugoslavia,9 and in 1964 after the development of the Tanner-Vandeput mesh dermatome10). These surgical advances have been accompanied by advances in local control of infections, nutritional support, resuscitation by fluids, a greater understanding of the inhalation injury, and combat of hypermetabolic response to trauma, which have favored increased survival among patients.11
Since 2007, the treatment of major burn patients in Chile has been protected by the Explicit Health Guarantees law (GES, in Spanish), which guarantees access, opportunity, and financing to public and private providers that offer compliance with treatment and follow-up.12 The Public Assistance Emergency Hospital, located in Santiago, Chile, is the main National Reference Center for the management of adult burns throughout the national territory.13 Every year, the Public Assistance Emergency Hospital treats more than 200 severely burned patients from all over the country. Treated patients include those with Garces index of 71 to 100 points (serious), 101 to 150 points (critical), and >150 points (exceptional survival),14 who at the end of the care process must return to their originating hospitals to continue with the process of monitoring and long-term transdisciplinary rehabilitation.
To favor the counter-referral process of severely burned patients after their care at the National Reference Center Public Assistance Emergency Hospital, a follow-up process has been designed during all in-hospital rehabilitation phases, called the rehabilitation management process, which has also added the emerging role of the rehabilitation case manager.
MATERIALS AND METHODS
Chile is a tricontinental country situated on the southwestern margin of South America; its territories comprise a combined area of 2,006,096.3 km2 in its continental, Oceanic, and Antarctic territories.15 The National Reference Center, “Dr. Mario Garcés Salinas” Burn Service, was inaugurated in 1969,16 and its clinical team is made up of plastic and general surgeons, intensive care physicians, anesthesiologists, nurses, nutritionists, psychologists, social workers, and the rehabilitation team.17 The rehabilitation team is organized as a Clinical Support Unit under the Kinesiology Service and includes physiatry, speech therapy, occupational therapy, respiratory therapy, and physical therapy, which provide specialized rehabilitation in all phases of inpatient care for burn patients.18 In September 2020, the rehabilitation team implemented a new clinical rehabilitation management model, based on the follow-up of the rehabilitation patients treated at Public Assistance Emergency Hospital for major burns, with the emerging role of the rehabilitation case manager.
This is a retrospective descriptive study about the implementation process and start-up of a new clinical management model, which does not present clinical risks for patients or use sensitive and/or personal data.
Rehabilitation case management process
The rehabilitation case management process considers continuous monitoring of each patient (case) throughout the entire process of in-hospital care (from admission to their return to hospitals of origin). The entire process has 3 stages from which different activities and tasks derive, with their respective managers and quality indicators: (1) creation of case, (2) follow-up, and (3) closing of case.
The Burn Service of the National Reference Center, “Dr. Mario Garcés Salinas,” located in the center of the country’s capital, offers medical treatment to the most serious burn patients from all over the country. There are 2 major ways of admissions: (1) presentation of new patients through the digital platform of the National Registry of Burns and (2) spontaneous consultation with the Emergency Department of the hospital. Once the patient is admitted, the rehabilitation team generates an “immediate admission alert” that is forwarded to the entire rehabilitation team. Information includes the patient’s main data (eg, name, age, total body surface area, burn depth, burn location). This first alert allows us to quickly establish awareness at all professional levels to define immediate needs to be resolved.
During this stage, the rehabilitation goals of the treating team are established, based on the functional level and health status before injury, added to the characteristics of the injury and its effect on the patient. In this way, and after the initial stabilization, the case manager creates the case, which corresponds to a daily monitoring document of the main aspects of the patient’s medical and surgical condition, as well as the follow-up of the milestones of the rehabilitation process set by the treating team (Figure 1). The completion of the rehabilitation epicrisis also begins in this stage. It can be filled out from any electronic device, and the main interventions carried out by the different health professionals are stored throughout the entire process of in-hospital care (Figure 2).
In this stage, the case manager accompanies the entire clinical process conducting daily clinical visits to monitor and continue the rehabilitation plans made for each patient throughout all phases of the treatment. During this stage, we can effectively contribute to the needs of the intensive care and plastic surgery teams, becoming the official link for the feedback between the multidisciplinary team and the rehabilitation team. Follow-up and continued rehabilitation helps to avoid the division of care (which usually occurs in intensive care units), preventing the duplication of functions, the overlapping of tasks, and generating a rational and optimal use of the resources.19
The epicrisis can also be completed by any member of the care team (nursing, psychology, psychiatry, physicians, and social work) from any of the following services: Intensive Care Unit for Burns, Intensive Treatment Unit for Burns, and Medium Care Unit.
After medical and surgical treatments are completed, the hospital discharge process begins, which implies managing the counter-referral of the user to their originating hospitals (base hospital), where long-term rehabilitation and follow-up can continue. This process consists of managing the coordination of all medical and nonmedical needs that may affect the time of discharge, generating the activation of the integrated national health network.
The importance of this stage is key because it allows continuity of the rehabilitation processes developed in the in-hospital phase, generating an important way to connect with the team that will provide long-term continuity. These measures also seek to positively impact the reduction of early readmissions due to manageable causes that can evolve in the postburn phase. Integrated strategies against high-risk multimorbidity in the public system have shown excellent results, with a lower incidence of mortality, hospital admissions, stay, and the number of emergency consultations.20 Finally, the rehabilitation team evaluates the fulfillment of goals that have been set throughout the hospital stay to establish their achievement during each phase and level involved.
What have we obtained with the implementation of this model?
Real-time monitoring of the main rehabilitation milestones: All members of the rehabilitation team are aware of the patient’s clinical condition in real-time by using a closed communication system where relevant aspects of the clinical process of each patient are notified, allowing the implementation of effective early rehabilitation interventions (Table 1).
Establishment of a maximum number of in-hospital rehabilitation actions: Every member of the rehabilitation team (physiatrists, speech therapists, occupational therapists, respiratory and physical therapists) defined and fulfilled a maximum number of actions to be developed during each phase of the in-hospital care process, including (1) protection, (2) awakening, and (3) activation (according to the National Guidelines for the Rehabilitation of Severely Burned Patients) (Figure 3). These limited numbers of actions were defined to standardize the rehabilitation process but also take into consideration each patient’s particular needs and the implications for different patient groups.
Completion of a transdisciplinary rehabilitation discharge summary: One of the most striking changes implemented by our model is the time to start the completion of the discharge summary or epicrisis, in order to facilitate the counter-referral and transition process to the next care setting. It was usually completed at the end of the clinical care process, focusing mainly on discharge diagnoses. However, our model allows users from the different services where the patient was treated to generate the document and record information in it at any time during the entire in-hospital process.
Because of its high documentary value and transdisciplinary origin, at the time the patient is released from the hospital, 3 different epicrises are given: (1) medical, (2) surgical, and (3) rehabilitation; the goal is to improve communication from provider to provider during the inpatient-outpatient transition.
The rehabilitation case management model (rehabilitation case manager), implemented at the Public Assistance Emergency Hospital, is the first rehabilitation follow-up model implemented in the institution and has established itself as a useful tool for optimizing in-hospital rehabilitation and promoting the necessary counter-referral processes to comply with the long-term follow-up stipulated by law for patients with burns in Chile.
The creation of the follow-up for rehabilitation of patients started because of the need to efficiently link all rehabilitation professionals involved in the management of burn patients with the intensive care residents and plastic surgery teams, thus maximizing the positive contribution that rehabilitation has on the entire treatment process offered at the burn service. The creation of a rehabilitation case management model also contributes to establishing a hospital counter-referral approach with higher quality standards, allowing the clinical rehabilitation teams of the hospitals of origin to continue with the long-term follow-up process.
Additional tools of patient-centered care22 can be used at the time of hospital discharge for the benefit of the patients, their families, and the health teams themselves due to the future chronicity of the remaining condition and the multimorbidity due to postintensive care syndrome after a large burn.23
In this way, family meetings,24 family-based follow-up systems,25 and the codesign method based on the experience26 allow patients to receive care that matches their own care objectives, safeguarding the optimal use of financial resources associated with care, increasing the satisfaction of families and caregivers with the process, and finally promoting the joint codesign of improvements around health services.
Volume : 2
Issue : 4
Pages : 138 - 143
From the Hospital de Urgencia Asistencia Publica (HUAP) and the Universidad del Desarrollo, Facultad de Medicina Clínica Alemana, Santiago, Chile
Acknowledgements: The creation and implementation of the rehabilitation case management model was greatly supported by Carolina Rivera, MD, Physiatrist, and Joana Molina, PT, MSc. The consolidation phase has been possible thanks to the daily work of the different professional members of the rehabilitation team (speech therapists, occupational therapists, physical therapist, and rehabilitation physicians), who participate daily by linking their clinical care in a coordinated plan of follow-up and continuity of rehabilitation. The author has not received any funding or grants in support of the presented research or for the preparation of this work and has no declarations of potential conflicts of interest.
Corresponding author: Emilio Andrés González Silva, San Isidro 520, dpto. 1210, Santiago, Chile
Figure 1. Daily Follow-Up
Figure 2. Digital Epicrisis
Table 1. Closed Communication System Main Alerts
Figure 3. Burn Rehabilitation Phases